Shipping & Return Policy

📦 Shipping & Return Policy

Thank you for supporting Lunasoul! We take pride in creating intentional products that bring light, love, and energy into your space.

🌙 Processing & Shipping Times

• All orders are processed within 3–5 business days.

• Once shipped, delivery typically takes 2–7 business days, depending on your location and carrier delays.

• You will receive a tracking number once your order is on its way.

Please double-check your shipping address before placing your order. We are not responsible for lost or misdelivered packages due to incorrect addresses.

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🚫 Returns & Refunds

Due to the handmade and spiritual nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds at this time.

We encourage customers to carefully review product details and scent descriptions before checking out. If you have any questions before purchasing, we’re happy to help!

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📦 Damaged or Lost Items

Lunasoul is not responsible for any products damaged or lost during transit. Once a package leaves our hands, we cannot guarantee its condition upon arrival.

If your package arrives damaged, we recommend contacting the shipping carrier directly to file a claim.

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❤️ Your Support Means Everything

We put love and intention into every order. Thank you for shopping with our Latina-owned small business and trusting us to be a part of your sacred space.